Sample Service Contract Agreement
The contractor may, at its option, entrust work to subcontractors within the framework of a specification, but the use of subcontractors by the contractor does not affect its responsibilities, in accordance with the specifications in force. In addition, the contractor is fully responsible for the work carried out by its subcontractors within the framework of the specifications in force, as well as for the work of its own collaborators. The Contractor shall have entered into written agreements with its subcontractors containing at least clauses that correspond to or are comparable to the sections of this Agreement with respect to the proprietary rights and confidentiality of the Customer`s Materials. They set out the guidelines and expectations that are addressed to the service provider and the penalties if the contractor does not achieve its objective. In some cases, bonuses are set for customers who receive them if they exceed their goals. Because these service level agreement templates are generally tailored to each customer, they are normally created for a particular project. PandaTip: This service contract model is based on an employment contract with certain software. All conditions related to the software may be removed if they are not accurate. As always, consult your lawyer before using a template, as circumstances may dictate another contractual language.
In most cases, contractors offer benefit credits to remedy infringements. In this case, the service provider will actually offer services to the customer, based on the calculations arising from the service contract. It is important because it adds an element of specificity in relation to the services provided and describes the metrics used to measure performance.